Last Updated: March 2026
At Soire, we strive to provide exceptional event planning and décor services tailored to your vision. Due to the nature of our services, preparation, and materials, the following refund policy applies:
All deposits submitted to secure an event date are non-refundable. Deposits confirm your event date and allow us to reserve time, purchase materials, and allocate resources for your event.
If you cancel your event:
More than 72 hours before the event: The initial deposit remains non-refundable.
Within 72 hours of the event: You may be responsible for up to 100% of the remaining balance due to preparations, materials purchased, and time reserved.
Requests to change services or designs must be made at least 5 days prior to your event. Changes requested within 5 days may not be accommodated and do not qualify for refunds.
All rental items remain the property of Soire. Refunds will not be provided for damaged, lost, or stolen rental items, and the client is responsible for any associated repair or replacement costs.
Soire is not responsible for damages or unsatisfactory service outcomes caused by weather conditions, venue restrictions, or circumstances beyond our control. Refunds will not be issued for events affected by these factors.
By submitting a deposit or full payment, you acknowledge and agree to this Refund Policy and understand that Soire cannot offer refunds except as outlined above.